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Case study

Page history last edited by FOLIO Team 13 years, 5 months ago

Managing Change for Health Information Professionals (MCHIP)  


Case Study

 June 2004




Change Scenario


You are Morph, Library Services Manager for Great Onus & Angst Teaching (GOAT) Trust. You have been asked to lead a local change management programme for the Chimera NHS Alliance – comprising your own Trust together with De Lion University and the South East Riverside Primary care Electronic Networking Team (who provide the local health informatics service to the primary and community trusts).  The Alliance is aiming “to develop a Learning Environment strategy to incorporate new initiatives, such as the NHS University and E-learning strategies, and thus enable a workforce-wide whole systems approach for the local health economy”.

Notwithstanding initial teething troubles to be expected from such an unholy alliance you secure general agreement that a priority is a Consolidated Local Electronic Journals (CoLEJ) strategy, to complement the national Core Content Programme. Your own Trust is seeking to optimise its electronic/paper mix while bringing departmental journals from departments such as Pathology and Clinical Chemistry under the umbrella of the Trust Library. De Lion University has entered all its electronic journals into a networked database with a view to offering services via the Spartan authentication system to healthcare placement students. However this has had the effect of raising false expectations for NHS users who do not have the right of access. The Electronic Networking Team want to move to entirely electronic delivery for all journals located at any primary care trust. They have been charged with releasing accommodation currently allocated to under-utilised practice libraries – meeting considerable resistance from local GPs who have labelled it the “Fahrenheit 451 policy”.

Your brief (whether or not you decide to accept it!) is to ensure that the CoLEJ strategy satisfies the following considerations:


  • Comprehensive evaluation by end users.
  • Robust performance against service and technical evaluations.
  • Good Value for money.
  • A diverse product range.
  • A flexible and broad approach to potential user groups (allowing greater collaboration with the private sector and social care professionals)
  • Minimal restrictions with regard to User licenses.
  • Acceptable standards of supplier responsiveness.


What you need to do:Simply read and make sure that you understand the scenario annotating it, if you like. 



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