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briefing 1

Page history last edited by FOLIO Team 13 years, 5 months ago

Managing Change for Health Information Professionals (MCHIP)  


Briefing Paper #1  

 June 2004


What is MCHIP?

Managing Change for Health Information Professionals (MCHIP) is online interactive course on Managing Change in the library environment being delivered by e-mail and Web pages as part of the National electronic Library for Health (NeLH) Librarian Development Programme. Alan O’Rourke, lecturer at the School of Health and Related Research, University of Sheffield is the facilitator for this course. Course design and materials have been developed by a Course Team comprising Andrew Booth (Programme Director), Alan O’Rourke (Programme Manager), Anthea Sutton (Learning Resource Co-ordinator), Lynda Ayiku (Learning Resource Coordinator) and Graham Walton (Module Tutor).

This is the second of a series of 12 full courses commissioned by the NeLH as part of the FOLIO Programme, the brainchild of Andrew Booth and Alison Turner, Library Partnership Co-ordinator for the NeLH. This follows a successful pilot involving the delivery of three courses on project management, service evaluation and evidence based librarianship (January-May 2003).


Why is it important?


Health librarians often find it difficult to make time to attend workshops and other continuing professional development events. At the same time developments in professional practice place a tremendous imperative for keeping up-to-date and acquiring additional skills. Such a situation is recognised by UK developments such as the NHS University and by other networked learning opportunities. The FOLIO Programme aims to provide easy access to learning materials, equivalent to a one-day workshop, with the convenience of flexible timing and learning styles.



What is the course aim?

This course aims to equip you with the skills and knowledge required to understand the process of planned change and to manage its impact upon your staff and services.


What are the course objectives?

By the end of this course participants will be able to:

  • Define the concept of change management as it relates to delivery of health information services
  • Rehearse several tools for the analysis and strategic management of change
  • Analyse the impact of change as it relates to a common health information management scenario.
  • Practice techniques to identify the impact of change and develop solutions to minimise negative impacts
  • Identify human aspects associated with change management
  • Describe what is required of a leader during organisational change and work with key stakeholders to facilitate the change process
  • Engage with fellow course participants in discussing issues arising from change management.


What does the course involve?


Participants are expected to participate in the course to an extent comparable with attendance at a one-day study day or workshop. Typically this will involve:


1. Receiving twenty email communications (approximately one per day over six working weeks) via the folio jiscmail discussion list

2. Compiling a portfolio recording personal activity and participation for submission to the course facilitator.

3. Email interaction with a “buddy” in connection with short tasks (average one task per week).

4. Contribution to an email discussion thread (one per course)

5. Reading an average of one brief (2 sides A4) briefing per week.

6. Completion of a course evaluation form at the end of the course.


The course will be certificated by the NeLH and participants fulfilling these minimum requirements will therefore receive a certificate of attendance.


Who is eligible to participate?


The course is open to pre-registered librarians providing services to NHS staff in the UK. No late applications accepted.




Frequently Asked Questions

How much does the course cost?

Costs for the UK-version of the course are being met by the NeLH Librarian Development Programme. The course is therefore free at the point of delivery.


What if I have to miss a few days due to holidays or work commitments?

It is possible to “catch up” within a two week extension automatically offered at the end of the course.


What if I work part-time?

Previous participants have found it possible to complete FOLIO courses even when working on a part-time basis. Part-time participants will particularly benefit from the two week extension offered at the end of each course.

Can I join part-way through the course?

Unfortunately due to issues concerning group dynamics, together with administrative arrangements, it is only possible to participate if you have pre-registered for the course.  However we naturally hope that the course will be so successful that it will be repeated on a later occasion!


What if my buddy does not participate?

Participants have committed themselves to the course as described above. However circumstances may make it impossible for a buddy to participate. The Course team will usually provide some alternative which will depend on the stage of the course at which this occurs. For example during Weeks One and Two it may be possible to re-pair “orphan” buddies without disruption to the course. In Weeks Three and Four you might be paired with a member of the course team for completion of a specific task. In Weeks Five and Six you may be given an alternative version of the exercise that it is possible to complete on your own. At all times our primary concern will be your educational progress.   If you have a problem related to your buddy then email us at mailto:folio@sheffield.ac.uk?subject=Buddy with the message header “Buddy”.


What if I am unable to complete the course?

Send an email to folio@sheffield.ac.uk with the message header “Withdrawal”. If you no longer wish to receive the course materials you should also send the message “leave folio” tojiscmail@jiscmail.ac.uk. However you are free to continue to “lurk” as long as you send your “Withdrawal” email to folio@sheffield.ac.uk


NB. Please note that it may still be possible to be credited with completion of the course even if your portfolio is not quite complete. This will depend upon both the nature of your reason for non-completion and the extent of completion of the portfolio. The decision of the facilitator, to be made upon conclusion of the course, will be final. 


What if I have an unresolved query concerning the course?

Please keep these to a minimum as they can detract from the smooth running of the course. If necessary you can send an email to mailto:folio@sheffield.ac.uk?subject=Admin with the message header “Admin”. We shall endeavour to answer your query within 48 hours.




Further Reading


  1. NCCSDO. 2001. Making informed decisions on change: key points for health care managers and professionals. [Online] [Accessed 2004 June] http://www.sdo.lshtm.ac.uk/publications.htm
  2. NCCSDO. 2001. Organisational change: a review for health care managers, professionals andresearchers. [Online] [Accessed 2004 June] http://www.sdo.lshtm.ac.uk/publications.htm
  3. Change and the Academic Library: understanding, managing and coping - Catherine Edwards & Graham Waltonhttp://online.northumbria.ac.uk/faculties/art/information_studies/impel/change1.htm
  4. Change and Uncertainty in Academic Libraries Catherine Edwards http://www.ariadne.ac.uk/issue11/main/ 
  5. Walton G. Managing Change.  In: Walton G & Booth, A. Exploiting Knowledge in Health Services. Facet Publishing, 2004.
  6. Pugh, L. Change Management in Information Services. Aldershot: Gower Publishing, 2000.ISBN: 0 566 08253 5 


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